Privacy notice (UK GDPR)
This notice explains how Humantra-AI Ltd handles personal information and how to exercise your rights.
Who is responsible
HUMANTRA-AI LTD, company number 16826185, is the controller for personal information it decides how and why to use. Contact us through the contact and booking page or write to our registered office.
What the enquiry form collects
The form collects your name, work email, organisation, chosen service, message and any optional details you provide. Do not include confidential, special-category or unnecessary personal information.
Document requests
If you request the pricing PDF, school guide or staff handout, we save your email address and request time in a private database provided through our website hosting service, then queue them for separate tabs of our private Google tracker. If Google is unavailable or synchronisation needs attention, the website keeps the saved request awaiting synchronisation. We use the record to administer your request and understand interest, not to add you to marketing. The PDF opens in a new tab after the website confirms the save. Short-lived, keyed fingerprints help limit repeated requests; raw IP addresses are not stored in this request database.
Optional website analytics
With your consent, we use Google Analytics 4 to understand measured visits, public pages viewed, traffic sources and device types so we can improve this website. It uses online identifiers and device/browser information; it does not tell us every visitor’s identity. Our integration removes query strings and fragments from page addresses and limits referral information to the referring website’s origin. We do not send enquiry details, email addresses, document-request records, quiz answers or prompt text to Analytics. No analytics script loads before acceptance. Rejecting analytics does not prevent forms, tools or downloads from working.
Your analytics choice
Use Cookie settings in the footer to accept, reject or withdraw consent. The choice is remembered in this browser for six months where browser storage is available. Withdrawal stops future analytics collection and removes accessible Google Analytics cookies; it does not automatically erase information already collected. Event- and user-level analytics retention is intended to be two months; aggregate reports may remain longer. Analytics is not used by us for advertising personalisation, Google Signals, marketing subscriptions or hidden employee monitoring. Google processes analytics information under its service arrangements, including possible international processing. See Google’s privacy information at https://policies.google.com/privacy.
Why we use it
We use enquiry information to respond and take steps you request before a possible contract, or for our legitimate interests in handling business enquiries. We do not sell personal information or use the form for solely automated decisions with legal or similarly significant effects.
Who receives it
The contact form is part of this website, not an embedded Google Form. Enquiries are saved privately through our website hosting service and queued for email notification to Humantra-AI using our private Google notification script. If notification is temporarily unavailable, the saved enquiry remains pending for retry. Google, our website hosting and email providers, and authorised Humantra-AI personnel may process the information to handle your request. Document-request records continue to be copied to our private Google tracker. These records are not public. Short-lived, keyed fingerprints limit repeated requests; raw IP addresses are not stored in the enquiry database.
International processing
Some providers may process information outside the UK. We rely on the contractual and transfer safeguards offered under the relevant service arrangements and do not promise UK-only storage.
How long we keep it
Unsuccessful enquiries and document requests are normally deleted or anonymised 12 months after the last meaningful contact unless a legal, security or documented business reason requires longer retention. Contract, finance and dispute records may be kept for their applicable legal periods. Calculator and toolkit entries remain in your browser and are not sent to Humantra-AI.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or object to certain processing. Write to our registered office marked “Privacy request”. We may need to verify your identity.
Complaints and privacy requests
Write to HUMANTRA-AI LTD at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, marked ‘Data protection complaint’ or ‘Privacy request’. Tell us what happened, what you would like us to do and any useful dates. We will acknowledge and investigate your concern. Privacy rights requests will be handled within the time required by law. You may also complain to the Information Commissioner’s Office; a link appears below.
Report a privacy or security concern
If you believe personal information has been exposed, use our contact page without including confidential details, or write to the registered office marked ‘Security concern’.
Training and client work
Any engagement involving identifiable staff or participant information requires an agreed purpose, roles, safeguards, access and retention before collection. We do not use training activity as hidden employee monitoring.
Changes
We update this notice when our collection, providers or legal obligations materially change.